Inclusion First Design
"I designed the new, official Library Card Application form which is bilingual and includes a new pronoun option. The previous applications were separated out by age group, card type, and language preferences which created a cumbersome and exclusionary experience for prospective patrons. The new Application includes all diverse cardholder needs and card types. I designed this application by collaborating with Spanish speaking staff and holding explorative meetings role-playing signup to design the most positive application process possible."